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Can I an order once it's been placed? |
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Why did I received a message during checkout? |
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WHEN WILL MY ORDER SHIP? |
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We are dedicated
to getting your package to you when you expect it. DrinkingStuff.com
ships from our state of the art distribution center located in
Hartford, CT. We ship Monday through Friday, excluding holidays.
Orders with expedited shipping (Next Day Air, and 2nd Day Air)
placed before 11:00 AM EST ship the same business day.
Orders placed after 11:00 AM eastern will ship the next business
day. All other orders ship within 24 hours of receipt of the
order, excluding weekends and holidays. Often these orders ship
the same business day. If you must receive a package by a given
day, you may also call our customer service center for help in
choosing a shipping method (1-800-901-1163). |
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WHAT ARE YOUR SHIPPING RATES? |
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Shipping rates are based on the weight, dimensions, delivery location, and service of your order. You will have the opportunity to review your shipping charges during the check out process, before submitting your order. Shipping charges start as low as $5.35.
Your order will ship safe and securely with UPS Ground, UPS Express or The US Postal Service. Please keep in mind when calculating your delivery needs, that orders placed after 2:00 pm EST ship the next business day.
US Postal Service First
Class
Transit Time : 3 to 7 Business Days
This option is only available to customers within the United
States, and where the order subtotal is less then $ 19.00.
First Class shipping is available for $ 4.99.
US Postal Service (USPS) Priority Mail
Normal delivery time is 2 to 3 business days plus Saturday. USPS Priority Mail service is limited to orders with a delivery address within the United States.
UPS Ground
Normal Delivery is from 1 to 5 business days. Customers in the Northeast will receive your orders in 1 to 2 business days, where West Coast customers will receive their orders in 4 to 5 business days. UPS ground service also delivers to residential addresses on Saturday. UPS Ground service is not available to customers in Alaska, Puerto Rico, and Hawaii.
2nd Day Air
Delivery in 2 business days for orders placed before 11:00
AM EST. UPS 2nd Day service does not include Saturday, Sundays
or holidays. Cost of this service is determined at checkout
based on order weight, value, and delivery zip code.
Standard Overnight
Delivery in 1 business days for orders placed before 11:00 AM EST.
UPS Standard Overnight service does not include Saturday,
Sundays or holidays. Business delivery is completed by 4:30
pm, and residential delivery is up to 7:00 pm. Cost of this
service is determined at checkout based on order weight,
value, and delivery zip code.
International Priority
Delivery around the globe in 2 to 5 business days. Please see our
list of countries that we ship to below. Cost of this service is determined
at checkout based on order weight, value, and delivery zip code. International
shipments are subject to additional charges from your local customs /
postal representatives for customs taxes and/or duties.
Airmail Parcel Post
Countries in BLUE below will have an option at the check out
for shipping via Airmail Parcel post in addition to the UPS service. Airmail
Parcel Post is sometimes lower in cost, but delivery times vary from 7
to 21 business days.
Australia
Canada
Denmark
Ireland
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Italy
Japan
Norway
Puerto Rico |
Scotland
Spain
Sweden
Switzerland
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US Virgin
Islands
United Kingdom
United States
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CAN I ORDER OVERNIGHT (NEXT DAY) DELIVERY? |
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Yes. DrinkingStuff.com offers next
day and 2nd day air shipping.
Orders placed by 11:00 AM EST will ship the same day. Standard
Overnight service does not include Saturday, Sundays or holidays.
Business delivery is completed by 4:30 pm, and residential
delivery is up to 7:00 pm. Cost of this service is determined
at checkout based on the order weight, value, and delivery
zip code.
If you need early morning delivery, Saturday delivery, or
another special service, please contact our customer service
department at 1-800-901-1163 during normal business hours. |
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DO YOU SHIP OUTSIDE THE USA? |
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Yes, we ship around the globe using FedEx
International Priority service, delivery is usually within
2 to 5 business days. Drinking Stuff.com currently ships
to these countries:
Australia
Canada
Denmark
Ireland
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Italy
Japan
Norway
Puerto Rico |
Scotland
Spain
Sweden
Switzerland
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US Virgin
Islands
United Kingdom
United States
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You may be subject to additional charges from your local
customs / postal representatives for customs taxes and/or
duties.
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IS YOUR SITE SECURE? |
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All online transactions through our website
are handled with industry-standard SSL encryption. This means
that when you enter your credit card number into our secure
order form and you press the submit button, your information
goes through a highly secure encryption process which prevents
any person on the Internet from seeing your information. Within
just a few seconds, it reaches our credit card authorization
server, is decrypted, and is quickly authorized without any
human intervention.
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WHAT IS YOUR RETURN POLICY? |
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DrinkingStuff.com is committed to superior
service, and we are proud to offer a 100% Satisfaction
Guarantee. Please see our for
more details. |
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DO YOU PUBLISH A PRINTED CATALOG? |
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No. We do not print a catalog. Our product
selection changes frequently, to keep our prices low we do
not print catalogs. Check back often as our online catalog
is constantly being updated with new Fun Ideas.
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CAN
I PURCHASE FROM DRINKINGSTUFF WHOLESALE OR BULK? |
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Yes, we do offer discounts for large quantities
or for resale. Please for a quote on a specific item.
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HOW
CAN I SUBMIT MY PRODUCT TO DRINKINGSTUFF? |
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If you have a new product you would like
us to consider for inclusion in our online catalog, please
send a sample of the product, pricing, and availability details
to:
DrinkingStuff.com
Attn: Purchasing Manager
206 Murphy Road
Hartford, CT 06114
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CAN I PURCHASE BY MAIL OR TELEPHONE? |
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Order By Mail with Check or Money Order
Customers wishing to pay for their order with a Check or
Money Order simply add your items to your shopping cart, and
select the PRINT & PAY BY MAIL option
from the shopping cart page. Next, complete your shipping information,
click submit, and print the completed order form. Finally,
mail the form with your payment to :
DrinkingStuff.com
206 Murphy Road
Hartford, CT 06114
Order By Telephone
DrinkingStuff.com has established a safe and secure
online shopping environment, the safest and most efficient
method of ordering is via our secure online shopping cart.
Customers who wish to order by telephone may do so by calling
1-800-901-1163 Monday thru Friday from 8:30 am until 5:00
pm EST to place your order by phone. |
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WHAT PAYMENT METHODS DO YOU ACCEPT? |
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- Online payments with Master Card, Visa, Discover Card,
and American Express
- Online payments via PayPal
- Check or Money Order (see our mail-in payment instructions)
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DO YOU HAVE AN AFFILIATE PROGRAM? |
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Coming Soon . . .
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CAN I CANCEL OR CHANGE AN ORDER ONCE IT'S BEEN PLACED? |
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No. Due to the fast, highly-automated nature
of our fulfillment system, it is impossible to cancel or change
an order once it's been placed. However, we do have a in the event that you are not 100% completely satisfied.
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WHAT IS THE "DECLINED BY FRAUD SERVICE" MESSAGE? |
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We use an advanced fraud screening service
on all orders placed via credit card to protect against any unauthorized
credit card usage. The Address Verification Service (AVS) we
use requires that the billing address match the address that
is used for your credit card statement. Customers may see a temporary "authorization" on
your online bank statement after receiving this error, however
your order has not been processed. The statement on your credit
card is for authorization purposes only, and is required by the
credit card company to allow us to verify the billing address
prior to accepting your order.
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